Clear, practical support for managing rental property inspections, certificates, maintenance concerns and important renewal dates. Explore exactly what each membership offers and how the different services work.
Memberships are priced per property, including VAT, with a 12-month minimum term followed by a monthly rolling arrangement under the agreed terms. Higher tiers include the benefits of the preceding tier.
Core annual checks and help tracking important renewal dates.
Everything in Essential, with a wider range of property compliance assessments.
Everything in Complete, with additional support in handling reported property issues.
Here's what the checks and ongoing support mean in practice. Frequencies are indicative where a precise membership delivery schedule has not yet been agreed.
A Gas Safe registered engineer checks relevant landlord-provided gas appliances and flues and provides a landlord gas safety record. Any unsafe findings and necessary remedial works are reported separately.
A service checks the eligible boiler or heating appliance's condition and operation in line with applicable manufacturer requirements. Gas safety checks and servicing are distinct activities, although they may be scheduled together.
A visual review of accessible areas of the property for apparent safety or maintenance issues, with observations documented for the landlord. It is not a substitute for specialist inspections.
Existing alarms can be tested using their test functions, with apparent defects recorded. Landlords must also meet tenancy-start and reported-fault obligations independently of the annual visit.
We record the certificate and inspection dates supplied to us, help organise upcoming renewals and flag upcoming requirements. The landlord remains responsible for acting promptly on hazards and expiring obligations.
Members can request repairs at applicable member rates. Call-outs, labour, parts and remedial works are charged separately under the agreed quotation or repair terms.
A qualified inspector assesses and tests the fixed electrical installation and issues a report. Any remedial works identified are separate. Arrangements for existing, overdue or immediately due reports are subject to property eligibility and agreed membership terms.
An energy assessor visits the property and issues an EPC showing its efficiency rating and recommendations. Improvement works are not included. Existing or overdue certificates are subject to confirmed membership eligibility.
A review of relevant domestic water-system risks, likely exposure and practical control measures. Further investigation, sampling or works are quoted separately where required.
A visual assessment of accessible areas for visible damp or mould and indicators of poor ventilation, with practical observations and any recommendations for further assessment. Urgent reports must not wait for a routine review.
Complete members receive priority when appointments are arranged, subject to engineer availability. This does not guarantee an emergency call-out or fixed attendance time.
A designated way for tenants to report a property fault. Relevant information is logged and passed through the support process, helping landlords stay informed.
We gather information about the problem, identify suitable next steps and help coordinate an appropriate contractor. Repair labour, parts, attendance and remedial work are charged separately.
A consolidated overview of completed checks, compliance dates, identified concerns and suggested maintenance priorities to help landlords plan ahead.
Landlords may set an agreed spending limit for authorised repairs. This is permission to incur charges on the landlord's behalf—not a prepaid repair allowance.
Enhanced priority for handling landlord enquiries, assessing reported issues and organising next steps, without a guaranteed emergency response time.
You don't need to be a member to enquire about a one-off assessment. We'll confirm property eligibility, access requirements and the applicable scope before any standalone service is paid for or booked.
An organised property visit to review relevant visible concerns and compliance documentation. The exact checks and any specialist certificates required are confirmed in advance.
A domestic energy assessment and EPC certificate, where applicable, highlighting the property's energy rating and recommended efficiency improvements.
A review of the existing EPC with suggested measures, likely improvement priorities, indicative costs and practical sequencing toward a target rating.
A grouped compliance service intended to streamline relevant checks. We'll confirm the bundle's exact property-specific inclusions before payment.
A broader grouped compliance arrangement. Exact inspections and certificate requirements depend on the property's circumstances and are confirmed before purchase.
A practical assessment-led package focused on energy performance and improvement opportunities, with the final scope confirmed ahead of payment.
A more detailed look at potential energy upgrades, priorities and staged retrofit options. Scope and price are confirmed following an enquiry.
Some properties need additional investigations, specialist services, multiple appliances or tailored works. Contact us for a property-specific proposal.
Landlord Helpline helps you organise property compliance, but responsibility for meeting landlord legal obligations remains with the landlord. England requirements can differ for other UK nations or specialised property types. Urgent safety risks, tenant-reported hazards and tenancy-start requirements should be dealt with promptly rather than waiting for an annual appointment.
Appointments depend on availability and suitable property access. No 24-hour emergency response or fixed attendance time is promised. Property and appliance eligibility, certificate entitlements, repeat inspections and any additional charges are confirmed under the applicable service terms.
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