Terms & Conditions

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern the provision of the Roof Helpline subscription service (“Subscription”) by DM Developments (Inskip) Ltd (“we”, “us”, “our”) to you (“you”, “your”, “Customer”).

1.2 By purchasing, renewing, or continuing with the Subscription, you agree to be legally bound by these Terms.

1.3 The Subscription is a service and maintenance agreement and is not an insurance policy. It does not provide financial indemnity, cash reimbursement, or replacement cover, and does not replace household insurance.

1.4 The Subscription is available to consumers only. You confirm that you are acting wholly or mainly outside your trade, business, craft, or profession.

1.5 The Subscription is a standalone service and is separate from any other services we may offer, including but not limited to renewable energy or heating system plans.

2. Definitions

In these Terms:

• “Subscription” means the roof repair service provided under these terms and conditions.
• “Subscription Period” means the 12-month period starting on the Subscription start date.
• “Repair Request” means a request for repair of roof-related water ingress.
• “Service Limit” means the maximum repair value per Repair Request under your selected plan.
• “Access Costs” means costs required to safely access the roof including scaffolding.
• “Property” means the residential property registered under the Subscription.

3. Eligibility

3.1 The Subscription is available only for private residential properties located within our service area.

3.2 Eligible properties include:

• Owner-occupied residential properties;
• Privately rented residential properties;
• Houses, bungalows, and flats;
• Properties not exceeding three storeys in height.

3.3 The Subscription is not available for:

• Commercial properties;
• Thatched roofs;
• Asbestos roofs;
• Green or living roofs;
• Flat roof lantern structures;
• Properties exceeding thirty (30) years of age at the commencement date of the Subscription;
• Any property we reasonably consider unsuitable.

3.4 Listed buildings may be accepted at our discretion. You are solely responsible for obtaining any necessary planning permissions and paying any associated costs.

3.5 Our service area is mainland UK. For the purposes of these Terms, mainland UK means the mainland of England, Scotland and Wales. It does not include Northern Ireland, the Isle of Man, the Channel Islands, or any island not connected to the mainland by road bridge or tunnel.

4. Application and Pre-Contract Requirements

4.1 Your Subscription is subject to acceptance by us.

4.2 You must complete a property declaration confirming the condition and eligibility of your roof.

4.3 We reserve the right to:

• Refuse any application;
• Request further information;
• Cancel the Subscription if information provided is inaccurate, incomplete, or misleading.

4.4 We may require an inspection before accepting or continuing cover.

4.5 No repair requests may be made during the cooling-off period set out in clause 7.

5. Subscription Term and Renewal

5.1 The Subscription begins on the start date confirmed in your order confirmation and has a minimum term of twelve (12) months.

5.2 The Subscription will automatically renew at the end of each 12-month period unless you notify us of cancellation in accordance with clause 14.

5.3 Subscription fees are:

• Gutter Care: £108 per year
• Roof Care: £168 per year
• Gutter & Roof Combined: £228 per year
• Solar-Shield: £348 per year

5.4 Monthly payment options may be available via an approved payment provider.

5.5 We reserve the right to review and amend Subscription prices upon renewal by providing at least thirty (30) days’ written notice.

5.6 We reserve the right to refuse renewal at our discretion.

6. Fees and Payment

6.1 Payment Terms

Subscription fees must be paid in advance either:

• Annually; or
• Monthly, where available via an approved payment provider.

By entering into this contract, you authorise us to collect payments using your chosen payment method for the duration of the Subscription Period.

6.2 Minimum Term Commitment

This contract is for a minimum period of twelve (12) months. You agree to pay all fees due for the full Subscription Period, subject only to your statutory cancellation rights.

6.3 Failed or Missed Payments

If payment is not received, we may:

• Attempt re-collection;
• Suspend services;
• Contact you for updated details;
• Recover outstanding amounts.

6.4 Suspension of Services

Services may be suspended if payments are not up to date. Suspension does not cancel the contract.

6.5 Acceleration of Outstanding Balance

If you fail to maintain payments or cancel payment methods, the remaining balance may become immediately due.

6.6 Debt Recovery

We may:

• Refer debt to a third party;
• Take legal action;
• Recover reasonable recovery costs.

6.7 Non-Refundable Fees

All fees are non-refundable except where required by law.

7. Cooling-Off Rights

7.1 Cooling-Off Period

You may cancel within 14 days of purchase. If you request services during this period:

• You agree to immediate performance;
• You will be charged proportionately;
• Full service may result in full charge.

7.2 Cancellation After Cooling-Off

After 14 days, the contract continues for the full Subscription Period. No refunds will be given, and the full balance remains payable.

7.3 Non-Payment or Early Termination

Cancelling payments without settling balance is a breach of contract.

7.4 Our Right to Cancel

We may cancel where:

• Payment fails;
• Terms are breached;
• Property becomes ineligible;
• False information is provided.

Outstanding balances may become immediately due.

7.5 Reinstatement

Reinstatement may require:

• Approval;
• Inspection;
• Fee.

8. Services Provided

8.1 Subject to these Terms, we will provide roof repair services to address roof defects causing water ingress.

8.2 Services may include:

• Emergency call-outs;
• Leak investigation;
• Temporary repairs;
• Permanent repairs;
• Solar PV panel replacements.

8.3 Covered components may include:

• Roof tiles and slates;
• Lead flashing;
• Flat roof coverings;
• Skylights and roof windows;
• Chimneys, where directly responsible for water ingress;
• Fascias and soffits, where directly responsible for water ingress;
• Solar PV panels and mounting equipment.

8.4 All works will be carried out by our employees or approved contractors.

8.5 We will determine the appropriate repair method; repairs may be temporary or permanent.

8.6 All services are subject to Service Limits.

9. Service Limits

9.1 The maximum Annual Maintenance Visits are as follows:

• Gutter Care: 1 Annual Maintenance Visit
• Roof Care: 1 Annual Maintenance Visit
• Gutter & Roof Combined: 1 Annual Maintenance Visit
• Solar-Shield: 1 Annual Maintenance Visit

9.2 The repair cost discount available for each membership tier is as follows:

• Gutter Care: 15% discount off repair costs
• Roof Care: 25% discount off repair costs
• Gutter & Roof Combined: 50% discount off repair costs
• Solar-Shield: 50% discount off repair costs

9.3 The Customer must pay a £60 administration fee per Repair Request (deductible from final repair cost where applicable).

9.4 The Subscription does not cover access costs, including scaffolding.

9.5 You are solely responsible for scaffolding costs where required.

9.6 We reserve the right to determine the most appropriate access method.

9.7 We do not provide cash settlements.

10. Response Times & Access

10.1 All works are subject to safe access; we may refuse to carry out works where access is unsafe.

10.2 We will use reasonable endeavours to attend as soon as reasonably practicable, prioritising emergency cases. Attendance times depend on the location of the Property and the distance our engineers must travel.

10.3 Attendance is not guaranteed within any specific timeframe and may vary due to the location of the Property, weather, safety, or operational factors.

11. Exclusions

11.1 The Subscription does not cover:

• Pre-existing defects;
• Structural defects;
• Internal damage;
• Cosmetic damage;
• Subsidence;
• Pest damage;
• Damage caused by negligence or lack of maintenance;
• Spray foam insulation related issues;
• Wet or dry rot affecting roof timbers;
• Repairs carried out by unauthorised contractors;
• Any issue not directly causing water ingress;
• DIY repairs or negligence;
• Fire or flood.

11.2 We reserve sole discretion to determine eligibility of any repair.

12. Customer Responsibilities

12.1 You must:

• Maintain your roof in reasonable condition;
• Provide safe access;
• Pay scaffolding costs;
• Provide accurate information;
• Secure pets;
• Provide parking access.

13. Fair Use

13.1 We reserve the right to refuse service where we reasonably believe the Subscription is being misused.

13.2 Misuse includes excessive claims or failure to maintain the property.

14. Cancellation

14.1 You have the right to cancel within 14 days of purchase.

14.2 After the cooling-off period, early cancellation requires payment of the remaining Subscription balance.

14.3 No refunds will be provided where services have been used.

15. Non-Payment

15.1 Failure to pay may result in suspension or cancellation.

16. Our Right to Cancel

16.1 We may cancel where:

• You breach these Terms;
• You provide false information;
• The property is ineligible.

17. Liability

17.1 We are not liable for:

• Indirect or consequential losses;
• Internal damage;
• Loss of use of the property.

17.2 Our total liability is limited to the total amount paid under the Subscription during the relevant Subscription Period.

17.3 We do not guarantee that faults can be repaired or that the roof will remain watertight in all circumstances.

17.4 Nothing excludes liability for death or personal injury caused by negligence or fraud.

18. Force Majeure

18.1 We are not liable for delays caused by events beyond our control.

19. Complaints

19.1 Complaints should be submitted to:

D M Developments (Inskip) Ltd T/A Roof Helpline, Unit 2B, Edward Quay VII, Riversway, Preston, PR2 2YF.

19.2 We will respond within 8 weeks.

20. Data Protection

20.1 We process personal data in accordance with UK data protection law.

20.2 Privacy Policy available upon request.

21. Changes to Terms

21.1 We may amend these Terms by giving at least 30 days’ notice.

22. Governing Law

22.1 These Terms are governed by the laws of England and Wales.

23. Contact

D M Developments (Inskip) Ltd T/A Roof Helpline
Unit 2B, Edward Quay VII
Riversway, Preston, PR2 2YF
Telephone: 0800 135 7663