Roof Helpline looks after the outside of the building — emergency repairs, full roof and flat roof installations, gutters and drainage, fascias and roofline, chimney and leadwork, and solar PV cleaning.
Explore Roof Helpline
About The Helplines
The team behind The Helplines
One connected team, specialist Helplines for different parts of your home, and practical support that can grow with your needs.
DM Developments (Inskip) LtdPreston-based · supporting homeowners UK-wide
One friendly UK helpline. Our own experienced team.
Our own engineersNot a lead-generation network
Whole-home supportRoofing, renewables and boilers
Proactive maintenanceCare before problems become costly
One number to call0800 135 7663
Where we came from
Built from years of working in UK homes.
The Helplines is a trading name of DM Developments (Inskip) Ltd — the same company, and largely the same engineers, behind Eco Home Insulation, which is another of its trading names.
Eco Home Insulation has spent years fitting insulation, solar and air source heat pumps in homes across the UK, working alongside delivery partners including Octopus Energy, E.ON Next and Ceredigion County Council.
That work put us in a lot of houses, and it taught us something we hadn’t expected.
From installation
to long-term care
What we learned
Looking after a home should be easier.
Whether it is a roof, a heating system or renewable technology, ongoing maintenance matters just as much as the original installation.
A boiler or heat pump needs regular servicing. Blocked gutters can lead to avoidable damage. Solar panels and roofing need attention over time. Homeowners should not have to find a different starting point for every job.
None of it is dramatic, and all of it is expensive — and when something does go wrong, finding someone who genuinely knows the kit, at short notice, is harder than it should be.
Why The Helplines exists
Specialist Helplines. One connected team.
Our growing family of specialist services brings practical advice, planned maintenance and a clear point of contact together. Today that includes roofing, renewable systems and boilers — with space for new Helplines as we expand.
Renewable Helpline supports air source heat pumps and hot water systems through annual servicing, maintenance memberships and practical assistance when repairs are needed.
Explore Renewable Helpline
Boiler Helpline supports mains gas, LPG and oil boilers with annual servicing, maintenance memberships and straightforward help for homeowners and landlords.
Explore Boiler Helpline
And we're not stopping there. As new specialist Helplines join the family, you'll find them here — all with the same focus on clear advice, dependable servicing and straightforward support.
How we work
Care before it becomes a crisis.
Across our specialist Helplines, we focus on planned servicing, practical maintenance and ongoing member support, alongside available one-off services.
A plan means the work is booked, done and documented before it becomes a problem — and it means that when you do need us, you’re a member rather than a stranger.
01
Planned
Routine servicing and maintenance is booked before small issues become costly.
02
Documented
You have a clearer record of what has been checked, serviced and maintained.
03
Supported
When you need help, you have a team that understands your home and your membership.
Clear, straightforward terms
Service and maintenance agreements, not insurance.
Each Helpline has its own services, membership benefits and terms. What is included depends on the package you choose, and any exclusions are set out in the relevant agreement. We want you to know what to expect from the start.
Here when you need us
Based in Preston. Supporting homes across the UK.
We’re based at Riversway in Preston and work UK-wide with our own engineers. The phone is answered Monday–Friday, 7am–5pm.
Membership benefits and emergency assistance vary by Helpline and package. Our team can explain the options and help you find the right service for your home.