Privacy Policy

This site (TheHelplines.co.uk) and our specialist service brands — Roof Helpline, Renewable Helpline, Boiler Helpline and Landlord Helpline — are operated by DM Developments (Inskip) Ltd. We are the data controller for the personal data we collect about you.

This hub site itself is a directory page that points visitors to one of our specialist Helplines. We only collect data on the hub when you:

• Submit an enquiry form (we collect your name, email, phone number and a description of your enquiry);
• Browse the site (we collect basic analytics data such as pages visited, browser type and approximate location, via cookies — see section 6).

When you click through to Roof Helpline, Renewable Helpline or Boiler Helpline and take out a service, additional data is collected as described in those brands’ privacy policies linked above.

• To respond to enquiries — when you contact us via the hub, we use your details to reply and (where appropriate) put you in touch with the right brand. Legal basis: pre-contractual steps and our legitimate interests in running our business.
• To improve the site — we use optional analytics, only with consent, to understand how visitors use the hub. Legal basis: consent.
• To meet legal obligations — for example, keeping records for tax purposes or complying with lawful authority requests. Legal basis: legal obligation.

We do not use hub data for marketing without your separate, explicit consent.

We share hub enquiry data only with:

• Our internal team across Roof Helpline, Renewable Helpline, Boiler Helpline and Landlord Helpline, to respond to your enquiry;
• Our CRM provider (Zoho), to securely store enquiry records;
• Our email and analytics providers, strictly to deliver our service.

We do not sell your data and we do not share it with advertisers or unrelated third parties.

Hub enquiry data is retained for two (2) years from your last contact, then securely deleted, unless you have taken out a service with one of our brands — in which case the relevant brand’s retention rules apply.

The hub site uses essential storage to function. With your optional consent, Google Analytics measures website usage. With separate, explicit marketing consent, the Meta Pixel (Meta Platforms) can collect browser and website interaction information (such as page views, membership-page views and checkout-start interactions) for advertising measurement and optimisation. These marketing events do not themselves confirm a purchase. The lawful basis for optional analytics and marketing storage/access is consent. You can choose essential only, analytics only, or analytics and marketing, and withdraw your consent at any time using the Cookie settings button on our website. Meta may process relevant event information according to its own privacy policies and international processing arrangements; please review Meta's Privacy Policy for further details.

We use encrypted connections (HTTPS), restricted internal access to enquiry data, and contractual safeguards with our processors. If a data breach occurs that is likely to risk your rights and freedoms, we’ll notify the ICO within 72 hours and contact you directly where required.

Under UK GDPR and the Data Protection Act 2018, you have the right to access, rectify, erase, restrict, port, and object to processing of your personal data, and to withdraw consent at any time where we rely on it. To exercise any of these rights:

• Email hello@thehelplines.co.uk
• Call 0800 135 7663
• Write to us at the address in section 1

We respond within one calendar month. If you’re unhappy with our handling of your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top will be revised accordingly.

For any questions about this Privacy Policy:

Email: hello@thehelplines.co.uk
Phone: 0800 135 7663
Post: DM Developments (Inskip) Ltd, Unit 2B Edward Quay VII, Riversway, Preston, PR2 2YF