Website Terms & Conditions

1.1 These terms govern your use of TheHelplines.co.uk (“this site”, “our website”), operated by DM Developments (Inskip) Ltd, registered in England and Wales (Company No. 11376384). Registered address: Unit 2B Edward Quay VII, Riversway, Preston, PR2 2YF.

1.2 By using this website, you agree to these terms. If you do not agree, please do not use the site.

1.3 These terms apply to use of the website. If you take out a service plan with any Helpline, separate Roof Helpline, Renewable Helpline or Boiler Helpline membership terms will apply.

TheHelplines.co.uk is a hub directing visitors to specialist services operated by DM Developments (Inskip) Ltd: Roof Helpline, Renewable Helpline, Boiler Helpline and Landlord Helpline. We provide information about all Helpline services and an entry point for enquiries.

You may use this site for personal, non-commercial purposes including browsing information about our services, submitting enquiries, and entering any promotions we are running. You agree not to:

• Use the site in any way that could damage, disable, or impair it;
• Attempt to gain unauthorised access to any part of the site, its servers, or any connected database;
• Use any automated system (including scrapers, bots, or harvesters) to access the site;
• Submit false, misleading, or unlawful information through any form on the site;
• Use the site to send spam or other unsolicited communications.

4.1 We aim to keep the information on this site accurate and up to date, but we make no warranties as to completeness, accuracy, or fitness for any particular purpose.

4.2 Any prices, plan features, and promotional offers shown are indicative and subject to confirmation at the point of purchase. The applicable subscription terms will govern the contract between you and us.

4.3 Where the site provides information about renewable energy, roof repairs, or related topics, this is for general guidance only and does not constitute professional advice.

5.1 All content on this site — including logos, text, graphics, images, videos, and software — is owned by or licensed to DM Developments (Inskip) Ltd, and is protected by UK and international copyright and trademark laws.

5.2 You may view and download content for personal use only. You may not reproduce, modify, distribute, or commercially exploit any content without our prior written consent.

5.3 The names “Roof Helpline”, “Renewable Helpline”, and the associated logos are trademarks of DM Developments (Inskip) Ltd.

When you submit an enquiry or sign up via this site, you confirm that the information you provide is accurate and that you are authorised to provide it. We process the data you submit in accordance with our Privacy Policy.

From time to time we may run promotions or prize draws on this site. Each promotion has its own terms and conditions which apply in addition to these website terms.

This site may contain links to third-party websites for your convenience. We do not control or endorse those sites and accept no responsibility for their content, privacy practices, or availability.

We aim to keep the site available at all times but cannot guarantee uninterrupted access. We may suspend or withdraw all or part of the site without notice for maintenance, security, or other operational reasons.

10.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

10.2 Subject to clause 10.1, we are not liable for:

• Any indirect, consequential, or special losses;
• Any loss of profit, revenue, business, goodwill, or anticipated savings;
• Any losses caused by viruses, denial-of-service attacks, or other technically harmful material that may infect your device through use of this site (we recommend using up-to-date antivirus protection).

10.3 Where you take out a subscription with Roof Helpline or Renewable Helpline, separate liability terms apply under that contract.

Your use of this site is also governed by our Privacy Policy, which explains how we collect and use personal data, and our use of cookies.

We may update these terms from time to time. The current version is always available on this page. The “Last updated” date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated terms.

These terms are governed by the laws of England and Wales. Any dispute relating to use of this site is subject to the exclusive jurisdiction of the courts of England and Wales.

If you have questions about these terms or the site, please contact:

Email: hello@roof-helpline.co.uk or hello@renewablehelpline.co.uk
Phone: 0800 135 7663
Post: DM Developments (Inskip) Ltd, Unit 2B Edward Quay VII, Riversway, Preston, PR2 2YF